Privacy Policy
Last Updated: January 28, 2026
Our Privacy Promise to You
We will NEVER sell, rent, trade, or share your personal information with third parties for marketing purposes. Your trust is sacred to us, and protecting your privacy is not just a policy—it's our commitment.
At Off Grid Adventures ("Company," "we," "us," or "our"), we believe that your personal information belongs to you—and only you. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile applications, and services. We are committed to maintaining the highest standards of privacy and data protection.
1. Our Commitment to Your Privacy
Your privacy is not just a legal requirement for us—it's a core value. We believe in:
Transparency
We clearly explain what data we collect and why, with no hidden agendas.
Security
We use industry-leading security measures to protect your information.
Control
You have full control over your data—access, update, or delete it anytime.
No Selling
We will never sell, rent, or trade your personal information. Period.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Address, emergency contact, and preferences you add to your profile
- Payment Information: Credit card details, billing address (processed securely through Stripe—we never store full card numbers)
- Reservation Details: Booking dates, site preferences, guest information, and special requests
- Communications: Messages you send to our customer support team
- Verification Documents: ID verification documents if you choose to verify your identity
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, features used, time spent on site
- Log Data: IP address, access times, referring URLs
- Location Data: General location based on IP address (we do not track precise GPS location)
2.3 Information We Do NOT Collect
- Social Security numbers
- Precise GPS location without explicit consent
- Health or medical information
- Biometric data
- Information from social media accounts (unless you explicitly connect them)
3. How We Use Your Information
We use your information solely to provide and improve our services:
3.1 To Provide Our Services
- Process and manage your reservations
- Process payments and send receipts
- Communicate with you about your bookings
- Provide customer support
- Send important service announcements
3.2 To Improve Our Services
- Analyze usage patterns to improve user experience
- Develop new features based on user needs
- Fix bugs and technical issues
- Ensure security and prevent fraud
3.3 To Communicate With You (Only With Your Consent)
- Send promotional offers and newsletters (only if you opt in)
- Notify you about special events or new amenities
- Request feedback through surveys
You can unsubscribe from marketing communications at any time.
4. How We Protect Your Data
We implement comprehensive security measures to protect your information:
4.1 Technical Safeguards
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS)
- Secure Storage: Personal data is stored in encrypted databases with restricted access
- Payment Security: Credit card information is processed by Stripe, a PCI DSS Level 1 certified payment processor—we never store your full card number
- Password Protection: Passwords are hashed using industry-standard algorithms and are never stored in plain text
4.2 Organizational Safeguards
- Access to personal data is limited to authorized employees who need it to perform their jobs
- All employees undergo privacy and security training
- We conduct regular security audits and vulnerability assessments
- We have incident response procedures in place for potential data breaches
4.3 Your Role in Security
- Use a strong, unique password for your account
- Don't share your login credentials with others
- Log out of your account when using shared devices
- Contact us immediately if you suspect unauthorized access
5. We Never Sell or Share Your Data
Our Iron-Clad Promise:
We will NEVER sell, rent, lease, trade, or otherwise share your personal information with third parties for their marketing purposes. This is not just a policy—it's a fundamental principle of how we operate.
5.1 What This Means
- Your email address will never be sold to marketing companies
- Your personal details will never appear in data broker databases because of us
- We will never share your information with advertisers
- Your booking history will never be shared with third parties for profiling
5.2 Limited Sharing We Do Allow
We only share information in these specific circumstances:
- Service Providers: We share limited information with trusted service providers who help us operate (e.g., payment processing, email delivery). They are contractually bound to protect your data and can only use it for the specific service they provide.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Safety: We may share information to protect the safety of our guests, staff, or the public.
- With Your Consent: We will share information with third parties if you explicitly ask us to.
5.3 What We Will Never Do
- Sell your data to data brokers
- Share your information with advertisers
- Allow third parties to market to you based on data we collected
- Trade or exchange customer lists with other businesses
- Use your data for purposes beyond what we've disclosed
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
6.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function (e.g., keeping you logged in)
- Functional Cookies: Remember your preferences (e.g., language, display settings)
- Analytics Cookies: Help us understand how visitors use our site (anonymized data only)
6.3 What We Don't Use
- Third-party advertising cookies
- Cross-site tracking pixels
- Social media tracking widgets
6.4 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of all personal information we hold about you.
Right to Correction
Request correction of any inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal data ("right to be forgotten").
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Opt-Out
Unsubscribe from marketing communications at any time.
Right to Complain
Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at privacy@offgridadventures.club. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information only as long as necessary:
- Active Accounts: We keep your data while your account is active
- After Account Deletion: We delete most data within 30 days of account closure
- Legal Requirements: Some data may be retained longer for legal, tax, or accounting purposes (typically 7 years for financial records)
- Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics
9. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.
Parents or guardians who create accounts and make reservations that include minors are responsible for providing information about those minors and ensuring appropriate supervision during their stay.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we will notify you via email or a prominent notice on our website
- Your continued use of our services after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Off Grid Adventures - Privacy Team
110 Silent Lane
Bainbridge, GA 39819
Email: privacy@offgridadventures.club
Phone: (229) 633-1333
We take all privacy concerns seriously and will respond to your inquiry within 30 days.
Your Privacy Matters to Us
We believe that privacy is a fundamental right. By using our services, you trust us with your information, and we take that responsibility seriously. We will always be transparent about our practices and will never compromise your privacy for profit.